Managed Services

Are IT issues eating away at staff productivity?

Would you like to avoid unpredictable IT costs?

Are you taking the necessary steps to protect your Intellectual Property and customer data?

With years of experience behind us, we specialise in providing proactive IT maintenance and monitoring services designed to ensure your IT systems are running like clockwork.

Our Managed Services offerings provide you with:

24/7 system monitoring to pick up on expensive issues before they cause any downtime

Preventative maintenance to stop roughly 80% of IT problems from arising in the first place

IT advice and planning to support your business growth and protect your IP and customer data

Priority help desk support and vendor liaison to resolve your issues faster than ever

Predictable, fixed price service and discounted purchasing to reduce costs

Is your critical data at risk?
Should you move to the cloud?

Book a free 45min IT strategy session & risk assessment to find out


HOW TO KNOW WHEN TO MOVE TO THE CLOUD & AVOID COSTLY CLOUD MISTAKES

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We’ve been using iQtec for more than a decade. Their IT advice and support has helped our company grow from a business with 3-4 staff to a thriving business with over 60 staff. They’ve helped us to keep one step ahead of the game – from leveraging new technologies including cloud-based applications to mitigating IT risks and protecting customer information. Their long-term staff, Australian-based help desk and proactive approach to IT management has been a key factor in our ability to focus on our core business without IT distractions.

~Name of customer

Our Managed Services Packages include:

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Features IQ BIZ IQ HIBIZ IQ MAXBIZ
SYSTEM MONITORING FOR EARLY PROBLEM DETECTION
24/7 Electronic System Monitoring Limited
Network Visibility & Remote
Management
Server Performance & Application
Monitoring
Limited
Server Hardware Monitoring Limited
Monthly System Environment Reports
PREVENTATIVE MAINTENANCE / MANAGEMENT
Critical And Security Microsoft Updates
Critical And Security Third Party Updates
Antivirus Management
Proactive Backup Management
HELP DESK SUPPORT
High Service Priority Limited
Unlimited Help Desk
Extended Hours Help Desk Optional
Virus Recovery
Client Portal
Discounted Services
IT ADVICE & PLANNING
Hardware Asset Tracking/reporting
Software Tracking/reporting
Mini Projects
Purchasing & Vendor Management
It Strategy & Road Maps
Disaster Recovery Planning
THIRD PARTY / CLOUD-BASED SERVICES
Managed Disaster Recovery Optional
Managed Back Up Optional Optional
Email Signature Management Optional